Make sure your glucose meter has the correct time and date.
Plug your ShugaTrak® Bluetooth adapter into your glucose meter.
Download, install, and open the ShugaTrak® app .
Enter your email address and ShugaTrak® password. Tap Verify to confirm that you've entered them correctly.
Tap Select Meter and select the glucose meter you use.
Tap Set Up Adapter.
If your ShugaTrak® Bluetooth Adapter has a button, push it.
When your ShugaTrak® Bluetooth Adapter appears in the list, tap it.
ShugaTrak® will retrieve all the readings stored in your meter, upload them to your secure ShugaTrak® database, and display your last reading. This could take a minute or two.
Routine Use
For the ShugaTrak® Instant (that's the adapter with a button), measure blood glucose, pull the strip out of the meter, and push the button. The ShugaTrak® app will automatically get the reading from the meter and send it to your secure online ShugaTrak® database. You don't have to touch your phone.
For the ShugaTrak® Effortless (that's the adapter without a button), you don't have to do anything. A few times each day the ShugaTrak® app will automatically grab your new readings from your meter and send them to your secure online ShugaTrak® database.
Tips
Swipe down on the Reading screen to get new readings.
Swipe up on the Reading screen to get all of the readings stored in your meter.
ShugaTrak® only sends text message and email notifications for readings taken in the last 25 hours.
Troubleshooting
You can always call us (203-350-0103) or email us () if you need help.
Make sure the ShugaTrak® app is installed on the phone of the person with diabetes (not on the phone of the person who wants to receive the notifications).
Make sure the ShugaTrak® app is running.
Make sure the phone has Bluetooth turned on.
Make sure the phone is close to the ShugaTrak® Bluetooth adapter (no more than 50 feet away).
Go to the Setting screen and make sure you've selected the correct meter.
Make sure you've set up your adapter. Its serial number should be displayed below your meter type on the Setting screen.
Tap the Verify button on the Setting screen to make sure you've entered your email address and ShugaTrak® password correctly.
You might need to change the battery in your ShugaTrak® Bluetooth adapter. It's a CR2032 coin cell battery, the same battery used by most glucose meters. How do you know if you need a new battery?
If you have a ShugaTrak® Instant, push the button. If the status message on the Reading screen remains "adapter is setup" for over a minute, change the battery.
If you have a ShugaTrak® Effortless, swipe down on the Reading screen. The status message will change to "listening for adapter." If it stays that way for over three minutes, change the battery.
